Assistant Store Manager – Bluewater Shopping Centre, Kent

Job Description:
BPerfect Cosmetics is quickly expanding, and we have a need for a driven Assistant Manager to join our team in our NEW store in Bluewater Shopping Centre, Kent. If you are a pro-active person who enjoys delivering a world-class customer service and you are excited to join a high performing team, then we would love to hear from you.

Key Responsibilities:
Sales Performance
- Create and maintain an atmosphere geared to achieving sales and Brand KPI’s
- Empower others to be strategic in their respective roles and be accountable for results.
- Analyse and review goals and develop strategies to improve performance.
- Maximise opportunities for makeup services.

Customer Service
- Ensure staff deliver consistent and excellent service.
- Resolve internal and external Customer issues and requests, in an efficient and timely manner.
- Utilise CRM to develop customer loyalty programme for product launches events and appointments in conjunction with the brand’s customer program.
- Ensure clear and specific communication when collaborating with others inside and outside of the business.

Manager / Staff Relationship
- Promote an environment where people feel encouraged to express their needs and opinions.
- Recognise and celebrate success.
- Manage time, establish priorities, delegate, and follow up effectively to meet goals and objectives.
- Set an example of excellent timekeeping, punctuality and grooming leading by example.

Development
- Conduct regular coaching sessions to communicate objectives, set goals and follow up on progress where necessary.
- Listen openly to others and respond appropriately with a balance between talking and listening.
- Look for opportunities to develop artist capabilities both in artistry and commercial drivers
- Perform thorough and timely staff reviews in accordance with brand guidelines where necessary.
- Create and maintain an atmosphere of open and positive communication, professionalism, and creativity always.

Administration/Operations
- Assist the Store Manager with cash loss prevention procedures and established security policies.
- Prepare, coordinate, and ensure a complete and accurate cycle count and physical inventory as required.
- Follow and implement all corporate visual presentation standards and guidelines.
- Preserve merchandising, display and counter hygiene standards and guidelines at all times.
- Ensure retail partners and BPerfect security policies are understood.
- Adhere to all company and brand policies and procedures.

Role Requirements:
- Proven experience of managing a team in a fast-paced retail environment with a criteria of 3-5 years’ experience
- Possess strong people management, development, and leadership skills.
- Strong communication skills to cascade information to teams.
- Passionate about the beauty industry and its trends
- Can network in local area and enjoy implementing brand internal and external events.

Benefits:
- Company pension
- Employee discount
- Store discount

Experience:
- Retail sales: 3-5 years (preferred)
- Supervising experience: 2 years (preferred)
- Customer service: 2-3 years (preferred)
- Retail management: 3-5 years (preferred)
- Management: 3-5 years (preferred)

Job Type: Full-time, Permanent